Question 1

Why are the creations available in limited quantities?

Accepted Answer

At Maison Niyah, each piece is carefully crafted by our artisans ⭐️ We prioritize quality over quantity , which means our creations are produced in limited editions . No endless stock, just unique pieces designed with love ✨

Question 2

Are your shipments available internationally?

Accepted Answer

We ship internationally via Mondial Relay . We currently deliver to Austria, Belgium, France, Germany, Italy, Luxembourg, the Netherlands, Poland, Spain, and Portugal. The applicable shipping cost will be displayed at checkout.

Question 3

Can I return or exchange an item?

Accepted Answer

Returns are accepted up to 14 days after purchase . The item must be unworn, unwashed, and in its original packaging . Return shipping costs are the responsibility of the customer. For any exchange or return requests, please contact us at niyahsi@hotmail.com 😊

Question 4

Is the payment secure?

Accepted Answer

Yes, all payments made on our site are 100% secure . Your transactions are processed through recognized platforms, guaranteeing complete protection of your banking information . 💳✨

Question 5

How do pre-orders work?

Accepted Answer

Pre- orders allow you to reserve your creation in advance before it goes into stock. Once your order is placed, the item is made especially for you .📅 Delivery time : The estimated shipping date is indicated on the product page. 🚚 Shipping : You will receive a confirmation email as soon as your order is shipped.By pre-ordering, you ensure you get your item before it sells out!

Question 6

What payment methods are accepted?

Accepted Answer

We accept credit and debit card payments (Visa, Mastercard) , as well as PayPal and Apple Pay . All transactions are secure to ensure a confident shopping experience. 💳✨